Board Thread:Questions and Answers/@comment-91.21.75.35-20150828125356/@comment-26402167-20150828145235

Have you checked your mailbox? If they're not there, send us an e-mail at blot_en@aeriagames.com with a screenshot of the purchase and your clan name.

It's very important that you send a screenshot! Copy-pasting the information can cause issues (either with strange formating, or information missing).